When I asked ChatGPT to give me some tips for hospitality, it responded with 100% spot-on advice. It was exactly what every hospitality business already knows! We all understand that consistency, first impressions, and empowering your team are vital ingredients for success in this industry. These are things we hear often—so perhaps the better question isn’t what we need to do, but how?
When I came up with the idea for Kith & Kin, it wasn’t just about creating a community for the hospitality industry. The heart of it was about sharing what I’ve learned from my 30 years of experience. Not the classroom lessons, not what I learned from courses or even during my university degree. I’m talking about the real learning—the stuff that came from years of trial and error. Honestly, I’ve probably learned more from the mistakes I’ve made than from the big successes.
That's the essence behind my Strategy Masterclass. It’s not just about ticking boxes or following steps you find in books. It’s about understanding the things that truly make a difference in a hospitality business that stands out from the crowd. It’s about making decisions easier for your business. It’s about creating that elusive culture—the kind of culture that doesn’t just attract guests but makes them love your business so much that they tell everyone they know.
In hospitality, we all know that the competition is fierce. It’s not enough to offer a good meal or a clean room anymore. People are looking for experiences that they can’t get enough of, experiences that make them loyal customers for life. But how do you really create that? That’s the hard part, and that’s where so many businesses get stuck.
ChatGPT nailed it with the "what"—but the "how" isn’t so easy to define.
That’s why I invite you to spend three days with us at the Strategy Masterclass. This isn’t about throwing out textbook advice. It’s about giving you the confidence and enthusiasm to transform your business into something that truly stands out in a competitive world. You’ll walk away with real strategies and tools that are tailored for you—ones that will make running your business smoother and your culture stronger, while ensuring your customers stay fiercely loyal.
Kith & Kin is all about creating that support network, learning from each other, and most importantly, sharing real-world knowledge—the kind that comes from years of experience. I look forward to helping you make your hospitality business one that people can’t stop talking about.
Come join us and see how your business can evolve.
