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From Pot Wash to Product Innovator: Gavin Taylor’s Journey in the Hospitality Industry

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In this episode of the Kith & Kin Podcast, we dive into the inspiring journey of Gavin Taylor, the owner and founder of Dot and Lola, a business that manufactures hair and skincare products for the hospitality industry. Gavin shares the ups and downs that brought him to where he is today, offering invaluable lessons for those passionate about making an impact in hospitality.

The Humble Beginnings: Pot Wash at 14

Gavin’s journey started at just 14 years old, working as a pot washer in a local pub. While school didn’t resonate with him, the kitchen felt like home. He thrived in the fast-paced, family-like environment, quickly learning the ropes and developing a passion for food. His big break came when the head chef asked him to take over pastry during a busy shift. This seemingly daunting task ended up being a pivotal moment, igniting Gavin’s passion for creativity and performance.

The Unconventional Route: From the Kitchen to Hairdressing

Though Gavin found his place in the kitchen, he always had a passion for hairdressing—a career that didn’t seem viable to him at the time due to societal pressures. However, with encouragement from his girlfriend (now wife), Gavin took a leap of faith and applied for a position at Toni & Guy. His hospitality experience gave him a unique advantage: he knew how to work under pressure, communicate effectively, and deliver exceptional service—all of which translated seamlessly into the world of hairdressing.

Lessons Learned in Hospitality

Working in both kitchens and salons, Gavin recognized the common thread between the two industries: the ability to make people feel special. Whether it was serving a beautifully plated dessert or giving someone a fresh new look, the goal was always to leave the customer feeling joyful and empowered.

One of the most critical lessons he learned was the importance of attention to detail. “I rate a restaurant or hotel based on their napkins,” Gavin jokes, but the point is serious—small touches matter in hospitality. Whether it’s the texture of the napkins or the quality of the soap in the restroom, these finer details reflect the level of care and attention that goes into creating a memorable guest experience.

Returning to Hospitality: Founding Dot and Lola

After a successful stint in hairdressing, Gavin felt the pull to return to hospitality. This time, he combined his experience in both industries to create Dot and Lola, a company that provides high-quality, toxin-free hair and skincare products for hotels and restaurants. His own experiences with skin allergies drove him to create a line of products that are not only effective but also safe for sensitive skin.

For Gavin, it’s not just about selling products—it’s about creating an experience. He believes that when done right, even something as simple as the soap in a hotel bathroom can leave a lasting impression on guests. His mission is to bring a full “circular economy of care” to the hospitality industry, ensuring that every aspect of a guest’s stay, from the staff interactions to the amenities, feels thoughtful and genuine.

Navigating the Challenges: A Lesson in Branding

One of the biggest challenges Gavin faced in his entrepreneurial journey was a branding issue. After unknowingly selecting a business name that was similar to a massive international corporation, Gavin received a cease-and-desist letter. While this experience was a low point, it also became a turning point. With support from his mentor, Gavin rebranded and continued to grow Dot and Lola. The experience taught him the importance of resilience and the need to stand firm against the pressures of the corporate world.

The Power of Hospitality: It’s All About the Experience

Throughout Gavin’s journey, one message remains clear: hospitality is all about creating experiences. Whether you’re running a restaurant, a hotel, or a product company, the focus should always be on making people feel special. As Gavin puts it, “No one buys a product or a service—they buy a feeling.”

For Gavin, the hospitality industry is more than just a career—it’s a lifelong passion. His story is a testament to the fact that no matter where you start, the right attitude and a genuine desire to make people feel valued can lead to extraordinary success.

How to Connect with Gavin Taylor and Dot and Lola

If you’re interested in learning more about Gavin’s journey or want to explore Dot and Lola’s range of hair and skincare products, you can find him on:

Gavin is always open to conversations and loves connecting with others in the industry. Whether you’re looking for advice or want to collaborate, don’t hesitate to reach out.

Gavin Taylor’s story is a powerful reminder of the magic of hospitality—the ability to turn simple moments into meaningful experiences. Whether you’re just starting in the industry or looking for ways to innovate, his journey offers valuable insights into resilience, creativity, and the importance of passion.